Weeks had gone by....it started from me being the only person in the kitchen ;to interviews for line cooks (which makes a whole blog by itself); meeting with purveyors(who always give you a great price for two weeks and then "WHAM!" food costs go up to 40%); setting up the menu (which with TWO owners can be a real pain in the ass especially when they have NO experience); figuring out prep sheets, schedules and training the line cooks with recipes....just the regular chef stuff that pushes your work week from 60 to 80 hours a week. So I had my "motley Crew" Some spoke English, some didn't and some fell in between; but they all wanted to work. So who cared that they would come in a little drunk sometimes...not me. If they could function, do a good job and not hurt themselves or anyone else it was just fine.
Two days before the opening.....food orders coming in, everything went down a beer chute in to the basement ; which had ceilings four and a half feet high (picture it)...I'm 5'11". Last minute equipment being bought, more training and some rehiring (it still amazes me how people don't show up for work and never call). Everyone is working hard, most of the guys got in at 8am and we probably didn’t finish prepping till 11pm...Ah... prepping for a new restaurant...good times! The night before the opening...I think it was 2am and I am sitting in the bar section of the place with the owners, father and son, and reviewing our "slow" opening for the first three days; friends and family services...start slow and gradually serve more people. The first night was supposed to be 40 people, second 60, third 100 and then open to the public. I had done this several times in opening past restaurants, these owners had never opened a restaurant and one never worked in the restaurant field...luck was on my side. I think we finished about 4am and 6 beers later (the benefit of working in an Irish pub). We had a game plan! We were ready and the day was finally here.
So it is opening day... St. James's Gate will officially be opened at 5pm for dinner service (no lunch during the first week) and the line started forming in front of the restaurant at 3:30pm...by 4:45pm the line was around the block and the people were getting restless. I think one of the waitresses counted 75 people…75 people? Panic set in… I remember walking out back door of the kitchen, As I was trying to gather my thoughts and help everyone else gather theirs, the manager walks into the kitchen and says "place is full!" I don't really think I would be standing here today if my heart really stopped...but for that split second it sure felt like it did....Shock, panic and anger hit me all at once... 'we have 110 seats I thought to myself'...um 40 people? We started cooking but were moving as fast as a tractor stuck in 3 feet of mud...and the food was not going out of the kitchen as planned. The ticket machine sat on a shelf 5 feet above the floor, we were open for 45 minutes and the tickets were spewing out so fast that they were touching the floor...a long paper snake...5 feet long....never mind we had 20 tickets up on the rail. I don't think I ever remember so many mistakes in one night since we had never cooked the whole menu for anyone, just a walk through the day before; fish n chips going out cold, people getting burgers instead of roasted chickens, tables missing half their orders...you get the point... And the wait staff all looked like tourist lost in a foreign country. We were going down faster than the titanic!! I couldnt believe what was happening. The back door to the kitchen looked really good about this point of the night but, we got things together and slowly started to get food out. We were running kind of like a car that has a blown tire but the driver keep on driving. 2 hours into service the line cooks started yelling out that they were getting low on food...it was like rapid fire "getting low on F&C, wings, burgers, fries, chips"...I knew we weren't going to make it through the night with food... and within 5 minutes we 86'd 75% of the menu 15 minutes later we were out of food, bagged fries, and that cold hard wine cheese were the last remaining food items we had...8:45 ish ....no food, nothing, nada, not a damn thing but, we still had about 90 people who had come there for food....I was so nervous that it felt as though I had a brick in my throat which wouldn’t let me swallow..and the only thing I could hear was my heart beat. So the owner, after almost falling over from shock, being a good Irishman gave me a hug and just started buying everyone drinks and beers. So there it was opening night...150 people or so packed the place and probably about a third of them were drinking for free. One of the managers was friends with the owner of AFI Foods, our restaurant purveyor, and I wound up calling him at midnight to place an emergency orderfor the next day. When it was all said and done, people were happy, well those that ate...no they all were because they were all drunk. I probably left around 3am and got back at 8am with the AFI truck waiting for me out in back of the restaurant...but that’s another story.
Recent Comments